DashPal Support

Need a hand with DashPal? Email us at 📧 contact@lunarapps.io and we'll get back to you within two business days. It helps to include your iPhone model, your iOS version and what you were trying to do.

Widgets

How do I put a widget on my CarPlay dashboard?

Make a widget in the Widgets tab first. Then, on your iPhone, open Settings → General → CarPlay, pick your car, tap Widgets and add DashPal. Each DashPal widget can show any widget you made in the app.

My widget isn't updating.

iOS decides how often widgets refresh. Open DashPal once after editing a widget and it will update the next time CarPlay redraws the dashboard. Restarting CarPlay (unplug and plug back in) forces a refresh.

Sounds

How do I play a sound when CarPlay connects?

Pick a sound in the Sounds tab, then tap "How to activate". It walks you through a Shortcuts automation: open Shortcuts and tap Automation, tap +, pick CarPlay, choose Connects and Run Immediately, then add the "Play DashPal Sound" action and pick the moment.

Can I use my own sound?

Yes. In the Sounds tab, tap Custom and pick an audio file from Files.

Video and media

Does DashPal come with movies or TV channels?

No. DashPal is a player. You add your own Plex, Jellyfin or Emby server, files on your phone, or a playlist you have the rights to watch.

Why can't I see video on the dashboard while driving?

For safety, CarPlay only shows video when the car is parked. While you drive, the audio keeps playing on the dash. Back-seat screens connected over AirPlay or a cable can keep showing video.

Why won't YouTube play in CarPlay?

YouTube videos play in the browser only, on a back-seat screen or on your iPhone. They can't be sent to the dashboard.

DashPal Pro

How do I restore my purchase?

Open the paywall in DashPal and tap Restore Purchase. Make sure you're signed in with the same Apple Account you used to subscribe.

How do I cancel?

Open the Settings app, tap your name, then Subscriptions, and pick DashPal. Cancel at least 24 hours before your plan renews to avoid the next charge. You keep Pro until the end of the period you paid for.

How do I get a refund?

Apple handles all payments. You can ask Apple for a refund at reportaproblem.apple.com.

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