Blockwise Support

Need a hand with Blockwise? Email us at 📧 contact@lunarapps.io and we'll get back to you within two business days. It helps to include your iPhone or iPad model, your iOS version, the build you were on and what you were trying to do.

Building

How do the guides work?

Pick a build, check the materials list, then tap Start. Each step shows only the few blocks to place next, glowing in place with a coloured border. Drag to turn the view, pinch to zoom, and use Back and Next or the slider to move between steps. Your place in every build is saved.

Which game editions work?

Every build uses standard survival blocks, so you can build it in both Java and Bedrock editions. A few blocks look or behave slightly differently between editions and versions.

A build won't load.

Builds download the first time you open them, so you need an internet connection for that. After that they work offline. If a download gets stuck, close the build and open it again.

I can't see the blocks for a step.

Some steps are underground or inside walls. Use the slice button (top right) to cut away the layers above, or turn the view until the coloured border is in sight.

Blockwise Pro

What do I get with Pro?

Pro unlocks every build in the app, including new ones as they are added. A few builds are free for everyone.

How do I restore my purchase?

Open Settings in Blockwise and tap Restore Purchases. Make sure you're signed in with the same Apple Account you used to subscribe.

How do I cancel?

Open the Settings app, tap your name, then Subscriptions, and pick Blockwise. Cancel at least 24 hours before your plan renews to avoid the next charge. You keep Pro until the end of the period you paid for.

How do I get a refund?

Apple handles all payments. You can ask Apple for a refund at reportaproblem.apple.com.

For parents

Blockwise has no ads, chat or accounts. Purchases go through Apple, so you can use Family Sharing and Ask to Buy to approve them.

Legal

Privacy Policy · Terms of Service

Blockwise is not an official Minecraft product and is not approved by or associated with Mojang or Microsoft.

© 2026 Lunar Apps LLC